call centre manager

Technicians and associate professionals

3341.2: Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.

No advice generated yet for this job.

Suggest a question

Don't see the question you're after? Suggest one for this job.