ICT help desk manager

Technicians and associate professionals

3512.2: ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.

No advice generated yet for this job.

Suggest a question

Don't see the question you're after? Suggest one for this job.